Job Title: Manager – CSR & Skilling Programs

Organization: BharatCares

Location: Ahmedabad, Gujarat

Experience: 4–7 years

Employment Type: Full-time

CTC: As per experience and organizational norms

Languages: Gujarati and English; Hindi will be an advantage

About BharatCares

BharatCares is a social impact organization committed to designing, developing, and implementing high-impact programs across skill development, livelihoods, education, employability, and CSR initiatives.

We work closely with corporates, government bodies, foundations, training institutions, industry partners, and community stakeholders to create sustainable livelihood opportunities and drive measurable, scalable social impact.

Position Overview

The Manager – CSR & Skilling Programs will be responsible for the end-to-end planning, implementation, monitoring, and management of CSR-funded skilling and livelihood programs in Ahmedabad and across Gujarat, as required.

The role will involve managing a diverse portfolio of skilling programs designed to improve employability, entrepreneurship, digital capabilities, and income-generation opportunities for youth, women, and other target communities.

Key program areas may include:

• BFSI (Banking, Financial Services & Insurance)
• Digital Learning and Digital Skills
• Stitching, Tailoring & Garment-related Skills
• Mobile Repairing & Technical Skills
• Retail Sales & Customer Service
• Employability & Job Readiness
• Other emerging vocational, technical, and livelihood-oriented skilling programs

The Manager will work closely with CSR donors, industry partners, government departments, NGOs, training partners, trainers, community organizations, and internal teams to ensure effective program delivery and achievement of measurable outcomes.

Key Responsibilities

1. Program Strategy & Planning

• Develop and implement strategies for CSR, skilling, employability, and livelihood programs.
• Plan and manage programs across multiple skill verticals, including BFSI, digital learning, stitching/tailoring, mobile repairing, retail sales, and other vocational courses.
• Conduct needs assessments to identify relevant skills based on local employment opportunities, industry demand, and community requirements.
• Define target groups, program objectives, implementation models, KPIs, and expected outcomes.
• Develop strategies for expanding successful programs across Ahmedabad, Gujarat, and other locations as required.
• Identify opportunities for integrating employment, entrepreneurship, and livelihood outcomes into skilling programs.

2. Program Implementation & Operations

• Lead the end-to-end implementation of multiple skilling programs.
• Oversee mobilization, candidate screening, counselling, training delivery, assessments, certification, placement, and post-placement tracking.
• Coordinate with training centres, trainers, mobilization teams, placement teams, and implementation partners.
• Ensure programs are delivered within approved timelines, budgets, quality standards, and donor requirements.
• Monitor centre-level operations and address implementation challenges proactively.
• Ensure adequate infrastructure, training materials, equipment, and learning resources are available for each course.
• Maintain high standards of learner engagement, training quality, attendance, assessment, and completion.
• Support the development and rollout of new skilling courses based on market and employment demand.

3. Management of Skilling Verticals

The Manager will oversee and coordinate multiple training programs, which may include:

BFSI Skilling

• Banking and financial services-related training.
• Customer service and banking operations.
• Sales and relationship management.
• Financial literacy and employability preparation.
• Placement linkages with banks, NBFCs, insurance companies, fintech companies, and other BFSI organizations.

Digital Learning

• Basic digital literacy and computer skills.
• Digital productivity and workplace skills.
• Digital tools and applications.
• Online learning and technology-enabled employability programs.
• Digital skills aligned with current employment opportunities.

Stitching & Tailoring

• Basic and advanced stitching.
• Tailoring and garment-making skills.
• Machine operation and maintenance.
• Apparel-related skills.
• Entrepreneurship and self-employment opportunities for trained candidates.

Mobile Repairing

• Basic mobile hardware and software troubleshooting.
• Mobile repair and maintenance.
• Practical technical training.
• Entrepreneurship and self-employment opportunities.
• Linkages with local repair businesses and technical service providers.

Retail Sales

• Retail operations and customer service.
• Sales and communication skills.
• Point-of-sale and basic digital retail operations.
• Inventory and store management fundamentals.
• Placement linkages with retail companies, stores, supermarkets, and service businesses.

Other Skilling Programs

- Identify and support implementation of additional market-driven vocational, technical, digital, and employability programs based on local demand and CSR opportunities.

4. Proposal Writing, Concept Development & Budgeting

• Develop high-quality CSR proposals, concept notes, project plans, and implementation frameworks for corporate donors and institutional partners.
• Conduct research to identify new CSR and skilling opportunities.
• Prepare project budgets, cost estimates, resource plans, and implementation timelines.
• Support donor pitches, presentations, meetings, and proposal discussions.
• Develop innovative program models aligned with CSR priorities, government schemes, industry requirements, and community needs.
• Ensure efficient utilization of project funds and resources.
• Support proposal development for program expansion and new geographies.

5. Corporate, Industry & Stakeholder Engagement

• Build and maintain strong relationships with:
  • Corporate CSR teams
  • BFSI organizations
  • Retail companies
  • Industry associations
  • Training institutions
  • NGOs and implementation partners
  • Government departments
  • Placement partners
  • Community organizations
  • Local employers
• Identify opportunities for corporate partnerships, placement linkages, apprenticeships, internships, and livelihood opportunities.
• Develop employer networks for different skilling verticals.
• Represent BharatCares in CSR, skilling, livelihood, and industry forums.
• Coordinate stakeholder meetings, reviews, field visits, and program events.
• Explore opportunities for resource mobilization and program expansion.

6. Team Leadership & Capacity Building

• Lead and manage a team comprising Program Coordinators, Centre Managers, mobilization staff, trainers, placement staff, and field teams.
• Define roles, responsibilities, targets, and performance expectations.
• Monitor team performance against program KPIs.
• Conduct regular review meetings and provide feedback and mentoring.
• Build the capacity of field and program teams on implementation, documentation, reporting, and quality standards.
• Develop a positive, accountable, collaborative, and performance-oriented team culture.
• Ensure effective coordination between program, training, mobilization, and placement teams.

7. Monitoring, Evaluation & Impact Measurement

• Develop and implement effective Monitoring & Evaluation (M&E) systems.
• Track key program indicators, including:
  • Candidate mobilization
  • Enrolment
  • Attendance
  • Training completion
  • Assessment and certification
  • Placement
  • Salary/income outcomes
  • Retention
  • Entrepreneurship/self-employment
  • Post-placement progress
• Analyze program data to identify gaps and improve program performance.
• Conduct regular field and centre visits.
• Prepare MIS reports, dashboards, donor reports, case studies, success stories, and impact summaries.
• Use data and field insights to continuously improve program design and implementation.

8. Placement & Livelihood Linkages

• Develop and strengthen employer and industry linkages for different skilling programs.
• Work with placement teams to achieve agreed placement targets.
• Identify suitable employment opportunities for trained candidates.
• Establish partnerships with employers across BFSI, retail, digital services, technical services, garment/apparel, and other sectors.
• Support entrepreneurship and self-employment pathways for candidates completing courses such as stitching and mobile repairing.
• Track placement and retention outcomes and identify opportunities for improving employment results.

9. Compliance, Documentation & Quality Assurance

• Ensure compliance with CSR donor requirements, organizational policies, project guidelines, and audit requirements.
• Maintain comprehensive project documentation and records.
• Ensure timely submission of MIS, utilization reports, progress reports, and other donor deliverables.
• Monitor adherence to approved budgets and financial guidelines.
• Ensure proper documentation of beneficiary data, training records, assessments, placements, and impact.
• Support internal and external audits, donor reviews, and monitoring visits.
• Ensure data accuracy and integrity across all program reporting.

10. Travel & Field Engagement

• Undertake frequent travel within Ahmedabad and other districts of Gujarat for program monitoring, centre visits, stakeholder meetings, and community engagement.
• Travel to other BharatCares locations as required.
• Regularly engage with field teams, beneficiaries, training centres, employers, and implementation partners.

Required Qualifications & Experience

• Master's degree in Social Work, Development Studies, Education, Business Management, Rural Development, or a related field.
• 4–7 years of relevant experience in CSR, skill development, livelihoods, employability, vocational training, or development-sector program management.
• Strong experience in project/program management and team handling.
• Experience in managing multiple skilling programs, training centres, or implementation locations.
• Strong skills in proposal writing, budgeting, stakeholder management, reporting, and documentation.
• Experience working with corporates, CSR foundations, government agencies, NGOs, or industry partners will be preferred.
• Experience in one or more of the following sectors will be an advantage:
  • BFSI
  • Digital skills
  • Retail
  • Vocational training
  • Stitching/tailoring
  • Mobile/electronics repair
  • Employability
  • Livelihood development
• Strong understanding of mobilization, training delivery, assessment, certification, placement, and post-placement tracking.
• Excellent communication, presentation, negotiation, and relationship-management skills.
• Gujarati and English proficiency is mandatory; Hindi will be an advantage.
• Strong analytical, organizational, problem-solving, and documentation skills.
• Willingness to travel extensively for program implementation and monitoring.
• Passion for social impact, skill development, employment generation, and community development.

Key Competencies

• CSR & Development Sector Program Management
• Skill Development & Employability
• Livelihood Development
• Project Planning & Execution
• Team Leadership
• Corporate & Stakeholder Engagement
• Proposal & Concept Note Writing
• Budget Management
• Monitoring & Evaluation
• MIS & Reporting
• Employer & Placement Linkages
• Training Centre Management
• Problem Solving
• Communication & Presentation
• Partnership Development
• Community Engagement

Key Performance Indicators (KPIs)

The Manager – CSR & Skilling Programs will be assessed on:

• Successful implementation of CSR-funded skilling programs.
• Achievement of mobilization, enrolment, training completion, certification, and placement targets.
• Quality and effectiveness of training programs.
• Employment and livelihood outcomes achieved by beneficiaries.
• Employer and industry partnerships developed.
• Successful management and performance of program teams.
• Timely and accurate donor reporting and documentation.
• Effective utilization of project budgets.
• Beneficiary and stakeholder satisfaction.
• Expansion and sustainability of successful skilling programs.
• Overall measurable social impact of the programs.